Customer Testimonials

I had a very good experience at Pride Kia of Lynn. Somaia was welcoming, professional, and attentive. I really appreciated her kindness and helpfulness. Thank you to the team for the excellent service. Highly recommended!

They were very helpful when purchasing a vehicle. I made the mistake of purchasing an extended warranty. I ended up trading the car in after 6 months and have been attempting to get a partial refund for the extended warranty, which is something I am entitled to since I traded the car in. I cannot reach anyone who can help. Every voicemail box is full. I finally got ahold of the guy who sold me the warranty. Turns out he left shortly after I sent him all of the documentation and no one picked up any of his outstanding work? After 4 ... Read More

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Yelp - Oct 28, 2026

They were very helpful when purchasing a vehicle. I made the mistake of purchasing an extended warranty. I ended up trading the car in after 6 months and have been attempting to get a partial refund for the extended warranty, which is something I am entitled to since I traded the car in. I cannot reach anyone who can help. Every voicemail box is full. I finally got ahold of the guy who sold me the warranty. Turns out he left shortly after I sent him all of the documentation and no one picked up any of his outstanding work? After 4 months I finally get in touch with someone who tells me there another guy at another Pride dealership who is handling finance. I cannot leave a message there either and there is no email addresses or any way to reach out. It's unbelievable that there is "no one" working in finance at that dealership - how is that even possible?

Any and fellows were helpful with my process navigating my warranty for coverage, recalls and repairs. Always a pleasure to work with your team.

Very easy to reach the service team on the phone, they are communicative, fast, and professional

Somaia was my service advisor and she was really friendly and helpful!

Great service department. Everyone very nice, brought my car right in for my scheduled oil change, didn't try to upsell me on things I didn't need. Will definitely be back

Purchased a 2024 kia Sorento just over a month ago typical back and forth on trade made a deal took a little bit to have a couple of things taken care of sales girl Larissa was great manager Charbel was a good guy to deal with knows the car business the problem is the car I purchased only came with one key fob so this car belonged to the dealer ship and I was told if they could find it they would give it to me... Ok fare enough my wife and I have called text messages talked to people and ... Read More

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Google - Oct 17, 2026

Purchased a 2024 kia Sorento just over a month ago typical back and forth on trade made a deal took a little bit to have a couple of things taken care of sales girl Larissa was great manager Charbel was a good guy to deal with knows the car business the problem is the car I purchased only came with one key fob so this car belonged to the dealer ship and I was told if they could find it they would give it to me... Ok fare enough my wife and I have called text messages talked to people and no one will call you back or message you back communication is a big part of selling cars so I feel once the sale was completed they could care less about any communication they made there money when in reality it's about return business that's what keeps you in business year after year.... Communication is key to continued success

"I recently purchased a new Kia Niro at Pride Kia of Lynn, and working with Carlos Rojas made the entire experience exceptional. After shopping around quite a bit, Carlos truly stood out with his professionalism, patience, and deep knowledge. He never made me feel rushed and took all the time to walk me through every feature. If you are looking for a new vehicle, I highly recommend asking for Carlos Rojas!"

Awesome experience with Somaia from KIA in Lynn! Loving my K5 ride! Thank you!

I have been trying to contact the service department at Pride Kia of Lynn for almost two weeks to schedule a simple oil change. Every time I call, I am told that I will be transferred to the service department. The phone rings and rings, but nobody answers. It is extremely frustrating to spend two weeks trying to reach a service department for something as basic as an oil change. Customer service should not be this difficult. If a dealership cannot even answer its service phone, it makes me question how much it values its customers. Management seriously needs to ... Read More

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Google - Oct 16, 2026

I have been trying to contact the service department at Pride Kia of Lynn for almost two weeks to schedule a simple oil change. Every time I call, I am told that I will be transferred to the service department. The phone rings and rings, but nobody answers. It is extremely frustrating to spend two weeks trying to reach a service department for something as basic as an oil change. Customer service should not be this difficult. If a dealership cannot even answer its service phone, it makes me question how much it values its customers. Management seriously needs to improve communication and customer service. Very disappointing experience. I hope management takes this feedback seriously.

Our Kia EV9’s AC stopped working, so we scheduled service specifically for that issue. When we arrived, they took the car for a couple of hours before admitting to us they had no staff to work on the problem, and they blamed their external scheduler for the error. We rescheduled at the next available time several weeks later (i.e., they did nothing to squeeze us in sooner), and today we brought it in and they said they again don’t have the right technician working- this time blaming new ownership and unmotivated technicians. They offered us nothing to ... Read More

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Google - Oct 15, 2026

Our Kia EV9’s AC stopped working, so we scheduled service specifically for that issue. When we arrived, they took the car for a couple of hours before admitting to us they had no staff to work on the problem, and they blamed their external scheduler for the error. We rescheduled at the next available time several weeks later (i.e., they did nothing to squeeze us in sooner), and today we brought it in and they said they again don’t have the right technician working- this time blaming new ownership and unmotivated technicians. They offered us nothing to make this right. We’ll never be back here. Until we change the laws protecting dealerships from competition, I know we can’t expect great service, but I can’t think of a poorer customer service experience than this.

Somaia was very helpful.

Good experience Anton good service took care of all the needs of the auto repair. Great job

I shopped around quite a bit before deciding on a new vehicle, and I ultimately ended up at Kia Pride. I absolutely loved the car, but what really made the experience stand out was Carlos. He went above and beyond to make sure I fully understood the vehicle and how everything worked. Carlos took the time to walk me through all the features, answer my questions, and make sure I felt comfortable with my purchase. He was knowledgeable, patient, and never made me feel rushed. I would definitely recommend Carlos and Kia Pride to anyone looking for a new vehicle. ... Read More

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Google - Oct 3, 2026

I shopped around quite a bit before deciding on a new vehicle, and I ultimately ended up at Kia Pride. I absolutely loved the car, but what really made the experience stand out was Carlos. He went above and beyond to make sure I fully understood the vehicle and how everything worked. Carlos took the time to walk me through all the features, answer my questions, and make sure I felt comfortable with my purchase. He was knowledgeable, patient, and never made me feel rushed. I would definitely recommend Carlos and Kia Pride to anyone looking for a new vehicle. Great experience from start to finish!

I made an appointment for service a week from my phone call. When I arrived I was told that service technicians were not available and if I left my car it would be two weeks or more before it was even evaluated. OUTRAGEOUS. Why a phone call was not made is incomprehensible. And if service is not available why would service appointments be accepted?

Quick efficient service appointment

Took my nephew there today to buy his first car. Our sales guys name was Ish. One of the nicest guys ever. Did everything to make this deal happen. It was kinda tough negotiating with his manager. There were fees that shouldn't have been on there. Read everything, trust me. Dealerships are not your friends. They will do anything to maximize their profits, including ad bogus fees that most people overlook or just don't know about. Don't know the managers name but I definitely know he didn't want to work out that deal because he let ... Read More

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Yelp - Sep 24, 2026

Took my nephew there today to buy his first car. Our sales guys name was Ish. One of the nicest guys ever. Did everything to make this deal happen. It was kinda tough negotiating with his manager. There were fees that shouldn't have been on there. Read everything, trust me. Dealerships are not your friends. They will do anything to maximize their profits, including ad bogus fees that most people overlook or just don't know about. Don't know the managers name but I definitely know he didn't want to work out that deal because he let us walk out for $300 dollars, told him he'd lose future business and he wasted about 2-3 hours of everyone's time. All that negotiations for nothing. Then in the end the manager changed up the deal and make it look like the new proposal was better, but he made worse hoping we didn't figure it out. Which would have made them a few thousand more than the original deal! See dealerships get most people who don't do any research before hand. They probably only get a few who now how to deal with them. That's when I shook Ish's hand and said sorry it didn't work out. Very sad because not only was the deal lost for us but Ish who worked hard for us. But the final say is always the manager. He controls everything. I can't see his salesman staying at a job where their managers are blowing deals for $300! For that no one wins. And he should know there's plenty of other guys who will give you a better deal. And guess what? The next place was a dream to work with, no haggling just straight forward no BS. We drove away in a new car for less money and a huge difference in our APR. Oh yeah dealerships make money on everything they do. Do your research before you go shopping. Thank you Ish for fighting for us today. You sir should be at a place that promotes deals. Not blow them for peanuts.

Took my nephew there today to buy his first car. Our sales guys name was Ish. One of the nicest guys ever. Did everything to make this deal happen. It was kinda tough negotiating with his manager. There were fees that shouldn't have been on there. Read everything, trust me. Dealerships are not your friends. They will do anything to maximize their profits, including ad bogus fees that most people overlook or just don't know about. Don't know the managers name but I definitely know he didn't want to work out that deal because he let ... Read More

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Google - Sep 24, 2026

Took my nephew there today to buy his first car. Our sales guys name was Ish. One of the nicest guys ever. Did everything to make this deal happen. It was kinda tough negotiating with his manager. There were fees that shouldn't have been on there. Read everything, trust me. Dealerships are not your friends. They will do anything to maximize their profits, including ad bogus fees that most people overlook or just don't know about. Don't know the managers name but I definitely know he didn't want to work out that deal because he let us walk out for $300 dollars, told him he'd lose future business and he wasted about 2-3 hours of everyone's time. All that negotiations for nothing. Then in the end the manager changed up the deal and make it look like the new proposal was better, but he made worse hoping we didn't figure it out. Which would have made them a few thousand more than the original deal! See dealerships get most people who don't do any research before hand. They probably only get a few who now how to deal with them. That's when I shook Ish's hand and said sorry it didn't work out. Very sad because not only was the deal lost for us but Ish who worked hard for us. But the final say is always the manager. He controls everything. I can't see his salesman staying at a job where their managers are blowing deals for $300! For that no one wins. And he should know there's plenty of other guys who will give you a better deal. And guess what? The next place was a dream to work with, no haggling just straight forward no BS. We drove away in a new car for less money and a huge difference in our APR. Oh yeah dealerships make money on everything they do. Do your research before you go shopping. Thank you Ish for fighting for us today. You sir should be at a place that promotes deals. Not blow them for peanuts.

My experience with Pride Kia in Lynnway, Massachusetts, has been incredibly frustrating. This is now the sixth time the vehicle has been brought in for the same recurring mechanical issue, and the problem remains unresolved. The vehicle has approximately 37,000 miles, yet it continues to experience severe shaking when driven over 25 mph, and the check engine light has once again come on. At this point, the vehicle must be towed to the dealership because it is no longer safe to drive. Six service visits for the same issue is absolutely unacceptable. A vehicle with this mileage should not be experiencing repeated ... Read More

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Google - Sep 22, 2026

My experience with Pride Kia in Lynnway, Massachusetts, has been incredibly frustrating. This is now the sixth time the vehicle has been brought in for the same recurring mechanical issue, and the problem remains unresolved. The vehicle has approximately 37,000 miles, yet it continues to experience severe shaking when driven over 25 mph, and the check engine light has once again come on. At this point, the vehicle must be towed to the dealership because it is no longer safe to drive. Six service visits for the same issue is absolutely unacceptable. A vehicle with this mileage should not be experiencing repeated mechanical problems without a lasting resolution. The ongoing situation has caused significant inconvenience, including having to take time away from work to deal with yet another service appointment and towing arrangements. I am not interested in another temporary fix or being told to simply bring the vehicle back again. The dealership has had multiple opportunities to resolve this issue, and the vehicle remains unreliable. I am now seeking answers directly from dealership leadership regarding what options are available beyond another repair. Customers deserve accountability, transparency, and a meaningful resolution when a vehicle continues to experience the same serious mechanical issues. I would strongly encourage anyone considering purchasing a vehicle from Pride Kia to do their research and carefully consider their experience with the dealership's handling of ongoing mechanical problems. Six visits. The same issue. No lasting resolution. This is unacceptable.

I had to go in for maintenance. Antonio was very helpful and kept me informed on what needed to be done.

Signed a lease close to 2 months ago, which at the time was seamless. Through some turnover on the sales team and being unable to get ahold of any personnel in finance to answer any of our questions, this has quickly turned into a disastrous experience. Never received the lease, account details were never pushed to kia finance to begin payments, and there's been no communication in between. Would not recommend to any car searchers out there - beware!

Was able to make a timely appt., but only when I arrived did they tell me the car would have to remain for Two to five days. They gave me a ride home and picked me up Two days later . All recall work completed no issues or cost.

Excellent customer service. Antonio was so nice, friendly, personable and very informative. Excellent experience. Clean faculty.

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Carlos was great, very patient and very helpful.

Larissa was so amazing and made the process so easy! It was my first time buying from a dealer and she helped every step of the way. 10/10 would highly recommend

Second time buying a car from the Pride autogroup. I'd go back again. No high pressure sales job, helped me find what I wanted and gave me time to decide what the right car was for me.

I’ll be the first one to give a business a terrible review if they are deserving of it. Auto dealerships are the worst. Totally dread any dealings with them. I went to the Kia in Danvers first with my issue. They were sooo unprofessional on all levels;totally frustrating! I wouldn’t purchase a candy bar there! Pride Kia in Lynn (Chris and Steph) listened to my concerns, took my vehicle in immediately, double checked it, completed diagnostics twice for my approval, and they washed and vacuumed my car! I have to rave about their service! Thank you for ... Read More

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Google - Aug 16, 2026

I’ll be the first one to give a business a terrible review if they are deserving of it. Auto dealerships are the worst. Totally dread any dealings with them. I went to the Kia in Danvers first with my issue. They were sooo unprofessional on all levels;totally frustrating! I wouldn’t purchase a candy bar there! Pride Kia in Lynn (Chris and Steph) listened to my concerns, took my vehicle in immediately, double checked it, completed diagnostics twice for my approval, and they washed and vacuumed my car! I have to rave about their service! Thank you for putting my mind and Kia as ease!

Good job att time in the area for seevices I'm the satisfactory fo the support thanks

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Came in for a quick oil change. No appointment. When I walked in the gentleman “ant” looked like he had a lot going on, customers, and papers everywhere. He took me in a very timely manner, showed no signs of stress, had a big smile on his face and still got me out in 45 minutes. Never had such great customer service in any service department I went to. YOU HAVE ME FOR LIFE! THEY WASHED MY CAR FREE TOO

The dealership is fine, they have a good selection, they weren't overly pushy as I was comparing vehicles in the parking lot, and gave me space to contemplate. I didn't know this review site was available so I'm referencing an interaction from a few months ago. It's the employee, Khann Vun that made the experience miserable. He didn't remember me, but when I came in looking at a $60,000 Telluride I remembered him from when he worked at Hyundai Village of Danvers. He's a rude, perpetual child. I was very clear when I walked in ... Read More

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DealerRater - Aug 10, 2026

The dealership is fine, they have a good selection, they weren't overly pushy as I was comparing vehicles in the parking lot, and gave me space to contemplate. I didn't know this review site was available so I'm referencing an interaction from a few months ago. It's the employee, Khann Vun that made the experience miserable. He didn't remember me, but when I came in looking at a $60,000 Telluride I remembered him from when he worked at Hyundai Village of Danvers. He's a rude, perpetual child. I was very clear when I walked in the door, I could finance, and already had financing options available from my local bank and credit union (separately), but for 4.5-5% it makes more sense to pay for the vehicle in full. This wasn't a problem until at the very end when agreeing on a price, he told me that was only if I Finance through their creditor for 8% and less money down than what I wanted (Of course he wanted me to do this, they make much more on the interest the less you put down). When I wouldn't do it, he became visibly aggravated and told me that if I can't afford it I should look at cheaper cars. Dude, how many people come looking at $60,000 Kia's that have an 840 credit score and can pay cash? I'm probably the second one you've encountered this year and I walked out. I ended up buying a car elsewhere and the car I looked at, is still sitting on your lot. Excellent job, sir.

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Tobias handled everything right for me, helped me to get my brand new car, thank you for the assistance and service

Stephanie (and Kia service team) has been extremely helpful in getting my car fixed up and back on the road! Totally recommend the service department!

I took my Kia to the dealership to have the transmission repaired. After the work was completed, I went to pick up my vehicle and discovered that my dash camera had been stolen. When I contacted the service advisor, Stephanie, she told me that the dealership had no proof that the dash camera was in the vehicle when I dropped it off. In response, I sent her video footage clearly showing that the dash camera was installed in my car when I brought it to the dealership. After receiving the video in May of this year, Stephanie told me that ... Read More

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Yelp - Aug 1, 2026

I took my Kia to the dealership to have the transmission repaired. After the work was completed, I went to pick up my vehicle and discovered that my dash camera had been stolen. When I contacted the service advisor, Stephanie, she told me that the dealership had no proof that the dash camera was in the vehicle when I dropped it off. In response, I sent her video footage clearly showing that the dash camera was installed in my car when I brought it to the dealership. After receiving the video in May of this year, Stephanie told me that she had forwarded the matter to the service manager. Since then, I have not received a single phone call or email regarding my claim. I have repeatedly tried to contact the dealership, but they rarely answer the phone. On the occasions when someone does answer, I am told that they will speak with the manager and get back to me. However, no one has ever followed up. My dash camera was stolen while my vehicle was in the dealership's care, and despite providing evidence and making multiple attempts to resolve the issue, the dealership has failed to take responsibility or even communicate with me.

Had a great experience buying my car here. Tobias was supper friendly and informative. Highly recommend going here!

Great service and explation of the required services by Christopher D. At Pride Kia. Service was on time.

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Stephanie was able to get my Niro EV in for the repair of its A/C unit right away. The EV tech who also did the 45K mile Inspection and Replacement maintenance service finished those tasks quickly and as requested.

I pulled up, and Ant Antonio was outside promptly to take care of me. He had a big smile on his face and made sure all my concerns were taken care of! Will be back!

Antonio provided outstanding, quality, timely customer service in their service department to me yesterday.👍😎👍

My experience at Pride KIA was awesome. Carlos Rojas was very helpful with no BS, he helped me decide the car that I wanted, and the process was very quick with no headaches. Looking forward to doing business in the near future with Pride KIA once again.

Antonio has been an excellent service advisor, super helpful and always efficient!

Stephanie is the best, very helpful

Superlative customer service: professional, diligent, reliable and courteous. Chris DeFelice, Service Advisor, is an incredible staff member:trustworthy, well-rounded, competent and gracious. Pride KIA is an excellent auto-dealership: great cars and top-notch staff.

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After a difficult experience with a local Kia dealer (which Kia headquarters has since addressed and offered a goodwill settlement) I took my car to Pride Kia of Lynn and from the outset I felt in excellent hands. Ant was my service provider and he was knowledgeable, fair and kept me informed and most importantly took care of my car that required a good bit of work. I think trust is the best word to describe how it felt dealing with Ant, as my experience locally was exactly the opposite. Thank you Ant

My wife and I had to purchase another KIA as our 2024 Telluride X-Line X-Pro was t boned by an 18 year old kid that was on the lower end on the IQ scale. So we went back to PRIDE KIA in Lynn where Carlos assisted us to get our replacement, 2026 KIA Sorento EX. Carlos made the entire process seem less and didn’t have us there for hours on end. He handled our rental once the deal was finished and we could not be happier with Carlos and Pride KIA in Lynn. If anyone is looking for a KIA in or ... Read More

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Google - Jul 17, 2026

My wife and I had to purchase another KIA as our 2024 Telluride X-Line X-Pro was t boned by an 18 year old kid that was on the lower end on the IQ scale. So we went back to PRIDE KIA in Lynn where Carlos assisted us to get our replacement, 2026 KIA Sorento EX. Carlos made the entire process seem less and didn’t have us there for hours on end. He handled our rental once the deal was finished and we could not be happier with Carlos and Pride KIA in Lynn. If anyone is looking for a KIA in or around Lynn, go and see Carlos Rojas as he will take care of you as he did us. Tellem Greg with the white 26’ Sorento sent you. 10 out of 10.

Poor diagnosis which lead to unnecessary service and oververcharged customer for service not even needed!

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Just leased a kia at pride on the Lynn way. What a great experience! Carlos Rojas was the salesman that helped me out. He was great!

The customer service is top-tier. From text messages and phone calls, I was getting all my updates. 10 stars for Ant (Antonio) from the service advisor department, who made sure I knew what was happening with my car. I will recommend Kia Lynn to my family and friends.

I was really impressed with your service. The car was ready on time, and the quality was excellent. Your team’s professionalism is truly commendable.”

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NEVER GO HERE. Buy a car from literally anywhere else. I paid for a four year warranty in full the deal was done and then they tell me they put the numbers in wrong and it's only three years after I already paid for everything. They said they'd fix it and pay the difference, it has now been months where they repeatedly ghost our calls or answer and say for sure they'll fix it and then never call back. Before posting this I even tried one more time to contact them and got the same spiel that ... Read More

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Google - Jun 30, 2026

NEVER GO HERE. Buy a car from literally anywhere else. I paid for a four year warranty in full the deal was done and then they tell me they put the numbers in wrong and it's only three years after I already paid for everything. They said they'd fix it and pay the difference, it has now been months where they repeatedly ghost our calls or answer and say for sure they'll fix it and then never call back. Before posting this I even tried one more time to contact them and got the same spiel that they would for sure fix it and call me in an hour and now they're ghosting me a day later. Pisha was the finance worker who kept saying he would fix it and then would ghost us. They are all incompetent liars who are fraudulent and having you pay for something that you're not getting. They also said they put new tires on the car and they're already shot after a few months. Please never go here there are much better dealerships in the Boston area. Their incompetence is not worth your time.

NEVER GO HERE. Buy a car from literally anywhere else. I paid for a four year warranty in full the deal was done and then they tell me they put the numbers in wrong and it’s only three years after I already paid for everything. They said they’d fix it and pay the difference, it has now been months where they repeatedly ghost our calls or answer and say for sure they’ll fix it and then never call back. Before posting this I even tried one more time to contact them and got the same spiel that ... Read More

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Google - Jun 30, 2026

NEVER GO HERE. Buy a car from literally anywhere else. I paid for a four year warranty in full the deal was done and then they tell me they put the numbers in wrong and it’s only three years after I already paid for everything. They said they’d fix it and pay the difference, it has now been months where they repeatedly ghost our calls or answer and say for sure they’ll fix it and then never call back. Before posting this I even tried one more time to contact them and got the same spiel that they would for sure fix it and call me in an hour and now they’re ghosting me a day later. Pisha was the finance worker who kept saying he would fix it and then would ghost us. They are all incompetent liars who are fraudulent and having you pay for something that you’re not getting. They also said they put new tires on the car and they’re already shot after a few months. Please never go here there are much better dealerships in the Boston area. Their incompetence is not worth your time.

I received excellent service from Stephanie; thank you very much to the entire team.

My recent service was done on time and under the original quote Christopher was a great service Advisor

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Chris De Felice is great costumer service

Bought vehicle early in February, the power window switch on drive side for front seat passenger window didn’t work correctly. I could push button to lower window. However, the button wouldn’t allow window to close. Therefore I would need to use the button on passenger side to close window. Last week before work I drove to Pride Kia to make appointment to get this checked, still under warranty, and Stephanie said they could get it corrected within the half hour. And it was. I left there after being there less than an hour. Window is now able to ... Read More

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Google - Jun 18, 2026

Bought vehicle early in February, the power window switch on drive side for front seat passenger window didn’t work correctly. I could push button to lower window. However, the button wouldn’t allow window to close. Therefore I would need to use the button on passenger side to close window. Last week before work I drove to Pride Kia to make appointment to get this checked, still under warranty, and Stephanie said they could get it corrected within the half hour. And it was. I left there after being there less than an hour. Window is now able to be open/closed on driver side without issue. Very pleased. Thank you very much

I was nervous at first. I had a bad experience with dealerships before but I was desperate. My car was literally stopping in the middle of driving while I waited at an intersection. Not being mobile in my life was going to make everything impossible. I brought my car into Pride Kia and was received in a kind, respectful manner. Stephanie even introduced me to the technician who was assigned to my car. It was not "stopping" at the first test drive.I was told that it took three test drives to finally experience the problem. But they ... Read More

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Google - Jun 18, 2026

I was nervous at first. I had a bad experience with dealerships before but I was desperate. My car was literally stopping in the middle of driving while I waited at an intersection. Not being mobile in my life was going to make everything impossible. I brought my car into Pride Kia and was received in a kind, respectful manner. Stephanie even introduced me to the technician who was assigned to my car. It was not "stopping" at the first test drive.I was told that it took three test drives to finally experience the problem. But they found that the problem!!!!! It was the crankshaft. The Pride technician checked everything, and they worked with me on a very reasonable payment plan. They even cleaned my car. I am thrilled at the service I got at The Pride dealership. And I thank them, very much.

Stephanie was very kind and helpful and the mechanics are great

Carlos are fenomenal , profesional, nice person, experience with Carlos are fenomenal super now he are me best friend

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First time service with my Sorento Phev was nice, fast and affordable.

Great Service

I had an excellent experience at Pride Kia thanks to Antonio. He was professional, knowledgeable, and kept me informed throughout the entire process. Antonio went above and beyond to make sure everything was handled smoothly and that all of my questions were answered. His customer service was outstanding, and he truly cares about his customers. I highly recommend asking for Antonio if you visit Pride Kia—you’ll be in great hands!

I had a great experience at Pride Kia of Lynn! Tobias made my lease-end transition as easy and stress-free as possible. He was knowledgeable, patient, and helped me get into the exact new car I was hoping for. The General Manager, Charbel, and the Finance Manager were also incredibly friendly, professional, and helpful throughout the process. The entire team made me feel valued and ensured everything went smoothly from start to finish.

Good selection of new and used cars. The people i have dealt with were friendly and knowledgeable but yet not pushy

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Great help from chris ; very curious service and helpful. Looking forward to my next service visit. Thanks

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Horrible experience in service,the lady who is in charge of loaners and car service has a disgusting attitude screaming like she is the one paying for you,if anyone has to deal with her avoid her(STEPHANIE) horrible attitude,horrible Person and I totally don’t recommend this place anymore last time I came here to purchase a car no moreee.

For two days straight I called this dealership to get some warranty information on a car I purchased. Each time I called I got the main line which then transferred me to finance. The line would say this person is busy and to leave a message only to hear that their mailbox was full. The second day I tried a different approach and asked for the e-mail for the person name Pisha. I sent the e-mail and for the next two days also received no response. I would suggest people stay as far away from this dealership as possible.

I’m writing to express my sincere gratitude for the exceptional service I received during my visit to your dealership . The experience was nothing short of outstanding , and I want to convey my appreciation to you Alex and your team for making the process smooth and enjoyable!

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This is my story and my point of view. I went to Kia in Lynn to buy a hybrid for my 100+ mile daily commute yesterday 3/26/26 . Phil, the salesman, was excellent , welcoming, patient, and professional. We did two test drives, and the experience was going well until the financing discussion started. What frustrated me was the lack of clear financing transparency. I was shown payment ranges instead of one exact monthly payment, and the APR was not clearly presented until I asked directly. After my credit was run and came back at 677, I was told the APR was 8.39%, but I was ... Read More

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DealerRater - Mar 28, 2026

This is my story and my point of view. I went to Kia in Lynn to buy a hybrid for my 100+ mile daily commute yesterday 3/26/26 . Phil, the salesman, was excellent , welcoming, patient, and professional. We did two test drives, and the experience was going well until the financing discussion started. What frustrated me was the lack of clear financing transparency. I was shown payment ranges instead of one exact monthly payment, and the APR was not clearly presented until I asked directly. After my credit was run and came back at 677, I was told the APR was 8.39%, but I was still being shown numbers in a way that felt generic and unclear. I made it clear that I wanted to stay under $400/month with $8,000 down, and that I could even do $10,000 down if needed. The number I was brought back was $403/month. At that point, I said I needed to go home and discuss it with my wife before making such a big financial decision. That is when the conversation with Vun became heated and uncomfortable. I felt pressured to sign before leaving, and I even asked, “Do I have the right to go home and discuss this with my wife first?” and he said: "yes you have the right to do whatever you want". No customer should feel that way over a major purchase. I apologized if I had wasted anyone’s time, because I came there seriously ready to buy if the deal made sense. Vun told me that it's their job and i dont have to aplogize, and i told him you look mad because i'm not signing righ now!! long story short it was heated debate and i felt unconfortable cuz Customers should be given clear numbers and the space to think before signing anything. Phil later called me to apologize, and I appreciated that. My issue is not personal — it is about pressure, lack of clarity, and not feeling comfortable in that moment. I told him that i'll come back with my family o saturday. I understand that it was almost the end of March, which also means the end of the quarter and likely pressure on the sales department to meet targets, but a customer should never feel forced to sign any document without their full comfort, understanding, and confidence in the deal. A car purchase is a major financial decision, and every customer should be given the time and space to review the numbers carefully, discuss them with their family, and make that decision without pressure.

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Pride KIA is an outstanding auto dealership having great Service department and staff. Chris DeFelice, Service Advisor, is a competent and outstanding employee: he is knowledgeable, industrious and gracious. He assures that my KIA K5 remains in pristine condition.

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They are always so fast and courteous and I love the fact that they clean the car after every service!

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It’s a good place for me and the are good people working and they respect ur need

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I had a terrible experience dealing with Pride Kia’s parts department and would strongly recommend going to another Kia dealer. I was quoted a price for a part ahead of time, paid for it, and was told prior to pickup that it didn’t include everything I was told. Tried to charge me more money. This kind of behavior is incredibly shady and completely unprofessional. If a dealership can’t stand behind the price they quote for a simple part, it makes you wonder what other games they’re playing with customers. It felt like a classic bait-and-switch and ... Read More

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Google - Mar 11, 2026

I had a terrible experience dealing with Pride Kia’s parts department and would strongly recommend going to another Kia dealer. I was quoted a price for a part ahead of time, paid for it, and was told prior to pickup that it didn’t include everything I was told. Tried to charge me more money. This kind of behavior is incredibly shady and completely unprofessional. If a dealership can’t stand behind the price they quote for a simple part, it makes you wonder what other games they’re playing with customers. It felt like a classic bait-and-switch and a huge waste of my time. Save yourself the frustration and go to a different Kia dealership that actually values honesty and stands behind their pricing. Pride Kia clearly does not.

The worst experience of my life, I lost a job by waiting for a vehicle that according to would be ready in 2 days and after waiting almost a month was not ready either

Follow up on a previous review. Worked with Phil McCabe a few months ago and he ws great to work with. Very professional and personable. Recently had an issue (minor) with my car and I reached out to Phil and asked for his assisatnce. He went out of his way to help even though his main job is to sell cars. Ask for Phil McCabe at Pride Kia, you will not be disapponted.

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Stephanie was very pleasant and helpful explained everything regarding work on my car. Work on car did not take long which was great.

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Fantastic experience. Best service I have ever received at a dealership. Would highly recommend. Edit.... Turns out they drained the Freon out of my AC during the engine swap after calling they said the never evacuate the ac systems during a engine swap. I was then told they would look at it but it would cost a diagnostic fee as they didn't drain it. I took it to another shop was told the system was 100% drained and there are no leaks present. So cost 300 out of my pocket to fix something the dealer should have taken care of during ... Read More

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Google - Jan 10, 2026

Fantastic experience. Best service I have ever received at a dealership. Would highly recommend. Edit.... Turns out they drained the Freon out of my AC during the engine swap after calling they said the never evacuate the ac systems during a engine swap. I was then told they would look at it but it would cost a diagnostic fee as they didn't drain it. I took it to another shop was told the system was 100% drained and there are no leaks present. So cost 300 out of my pocket to fix something the dealer should have taken care of during the swap or at least admit to the mistake and corrected the issue rather than saying they didn't do it.

Excellent service as always film McCabe was excellent he made the whole experience painless. Please when I came to pick the car up everything was already.

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DO NOT GO HERE FOR SERVICE The parts guy was really nice, but that's pretty much where my good experience ended and my nightmare began. I went in to replace a sideview mirror and was told I had to special order it, so I did. I was told that I had to make a service appointment to put it on, but that they would just call me when the part came in and schedule my service. Oh boy. I am completely ghosted for two weeks. I am trying to get status on the part coming in, nobody ever picks ... Read More

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Google - Nov 22, 2025

DO NOT GO HERE FOR SERVICE The parts guy was really nice, but that's pretty much where my good experience ended and my nightmare began. I went in to replace a sideview mirror and was told I had to special order it, so I did. I was told that I had to make a service appointment to put it on, but that they would just call me when the part came in and schedule my service. Oh boy. I am completely ghosted for two weeks. I am trying to get status on the part coming in, nobody ever picks up. I have to call sales (of course they pick up) just to get transferred to parts and service. Nobody has any clue about the part I'm calling about. I finally get a text saying the part has been delivered, so I call to try to schedule a service appointment. Once again, nobody ever picks up, call sales, I have to explicitly tell them that I cannot be transferred because it will just go to voicemail. They have to WALK OVER to the service department to tell them to pick up the phone. I finally get to the service department. They have no idea what I'm talking about. I ask if they can please call parts or something and figure it out between them. The guy tells me I have to wait because he has no idea what I'm talking about and Chris will know. It's like another week before I finally get through to Chris. He has no idea what I'm talking about either! It has been a month now and I finally give up and just go get my part myself and take it to another location and they do it within an hour. Absolutely ridiculous experience. DO NOT GO HERE FOR SERVICE

Working with the service department was good the wait was not hard to do. I was informed about what else I needed to have done and the cost.

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I love the 2025 Kia Niro Hybrid EX. The final delivery employee was knowledgeable and kind. However, the purchase process was highly deceptive and stressful, requiring constant, aggressive intervention to secure the initial advertised price. Pricing and Contract Deception: The dealer repeatedly inflated the final sale price, quoting a higher total three times. The final, higher price adjustment was hidden in the fine print of the loan agreement after we had verbally agreed on a lower number minutes earlier. I had to strongly insist the dealer correct the price back to the initially advertised amount, a request they resisted until the ... Read More

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Google - Nov 11, 2025

I love the 2025 Kia Niro Hybrid EX. The final delivery employee was knowledgeable and kind. However, the purchase process was highly deceptive and stressful, requiring constant, aggressive intervention to secure the initial advertised price. Pricing and Contract Deception: The dealer repeatedly inflated the final sale price, quoting a higher total three times. The final, higher price adjustment was hidden in the fine print of the loan agreement after we had verbally agreed on a lower number minutes earlier. I had to strongly insist the dealer correct the price back to the initially advertised amount, a request they resisted until the final hour. Hidden Fees and Financial Misinformation: Undisclosed Add-ons: A mandatory $500 fee for a "pulse braking" accessory was added to the invoice without my knowledge or consent. High Doc Fee: The document preparation fee of $699 was excessive. Financing Markup: Despite an 800+ credit score, I was offered an APR of 7.75%, a deliberate markup significantly higher than the rate I was eligible for, which the dealer failed to transparently disclose. False Payoff Information: The dealer told me the complete falsehood that I was required to make three monthly payments before I could pay off the loan balance. (Buyers should know that in most U.S. states, auto loans are simple interest, and there is no penalty or waiting period to pay off the principal early.) Coercion: The dealer initially demanded a $500 delivery fee but only waived it in exchange for a promise of a "good review," a coercive attempt to manipulate their public rating. Conclusion: I recommend the Kia Niro, but buyers at this dealership should meticulously scrutinize every line of the contract and be prepared to battle the finance department over undisclosed fees and interest rate markups.

Extreme Vigilance Required—Deception and Hidden Fees on Kia Niro Purchase I love the 2025 Kia Niro Hybrid EX. The final delivery employee was knowledgeable and kind. However, the purchase process was highly deceptive and stressful, requiring constant, aggressive intervention to secure the initial advertised price. Pricing and Contract Deception: The dealer repeatedly inflated the final sale price, quoting a higher total three times, even though I was just trying to get the *advertised* price. The final, higher price adjustment was hidden in the fine print of the loan agreement after we had verbally agreed on a lower number minutes earlier. ... Read More

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DealerRater - Nov 11, 2025

Extreme Vigilance Required—Deception and Hidden Fees on Kia Niro Purchase I love the 2025 Kia Niro Hybrid EX. The final delivery employee was knowledgeable and kind. However, the purchase process was highly deceptive and stressful, requiring constant, aggressive intervention to secure the initial advertised price. Pricing and Contract Deception: The dealer repeatedly inflated the final sale price, quoting a higher total three times, even though I was just trying to get the *advertised* price. The final, higher price adjustment was hidden in the fine print of the loan agreement after we had verbally agreed on a lower number minutes earlier. I had to strongly insist the dealer correct the price back to the initially advertised amount, a request they resisted until the final hour. Hidden Fees and Financial Misinformation: Undisclosed Add-ons: A mandatory $500 fee for a "pulse braking" accessory was added to the invoice without my knowledge or consent. (Not counting the unneeded carpet floor mats.) High Doc Fee: The document preparation fee of $699 was excessive. Upsale Pressure: Dealer tried to get me to lease and get unnecessary coatings and additional warrantees. Financing Markup: Despite an 800+ credit score, I was offered an APR of 7.75%, a deliberate markup significantly higher than the rate I was eligible for, which the dealer failed to transparently disclose. False Payoff Information: The dealer told me the complete falsehood that I was required to make three monthly payments before I could pay off the loan balance. Coercion: The dealer initially demanded a $500 delivery fee but only waived it in exchange for a promise of a "good review," a coercive attempt to manipulate their public rating. Conclusion: I recommend the Kia Niro hybrid, but buyers at this dealership should meticulously scrutinize every line of the contract and be prepared to battle over undisclosed fees and interest rate markups.

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Poor customer service

The staff at Kia Pride very friendly and professional. The car was fixed in time as promised. Very happy! Thank you!

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Stephanie was excellent in the service department very pleasant and efficient. Loved working with her.

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Permaul was very accommodating and very helpful. I would recommend him to anyone. He answered all our questions.

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I’m very thankful to the manager of the dealership Kawn and the salesman Dillon for the help and cooperation during the car buying process. This was the second car I bought from this place for the last few years. I’ll definitely recommend these guys to my friends for the car buying inquiries.

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After removing my review because those miserable service reps & manager except for Chris are absolutely terrible demeaning ,disrespectful , intimidating & a bunch of idiots not knowing what they're doing! After 7 leases I will never do business with them again! And owner's commercials are a bunch of bull! Sent emails with no response from her! Stay away from this PRIDE MOTOR GROUP!!!!

Nessim was professional and helped us with a new Sportage Hybrid. We will definitely have other friends and family members visit this location.

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Superlative customer service: efficient and effective! Chris DeFelice,Service Advisor, is very professional, knowledgeable and trustworthy. He makes certain that my KIA K5 is serviced properly;and,that I know that my KIA K5 remains in top-notch condition. I'm consistently treated extraordinarily well by Pride KIA staff.

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